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Get to Know Feedback Management
Learn how direct feedback helps deliver personalized experiences that improves customer expectations
All
Understand What Works For Your Business
Compare licenses and identify the capabilities that you can implement in your survey
All
Enhance Customer Experience with Personalized Surveys
Design different types of surveys and distribute them in a way that best suits your customers' needs
Admins
Automate and Analyze Feedback at Every Stage of a Customer Journey
Create a customer journey and map survey invitations in each stage to collect feedback and track the NPS and CSAT scores
* Only available with Salesforce Feedback Management Growth license
Admins
Survey Creator
Gather Meaningful Insights From Customer Responses
Access key metrics from across surveys and deep dive into specific areas to improve the customer experience
* Available with Salesforce Feedback Management Starter and Growth. Can be purchased separately with Response Packs.
Survey Creator
Manage Customer Feedback
